Amber Rhoads, Executive Director of Operations
Amber joined STAT MedCare in 2018 and brings over 14 years of management experience in the healthcare industry, working with small offices as well as large multi-specialty offices. Amber has an extreme passion for the healthcare industry and having worked in all aspects of a medical practice has helped her become the leader she is today. She has extensive knowledge in billing, IT, staff development, government regulatory reporting programs, and patient satisfaction.
As the Executive Director of Operations with STAT MedCare, Amber will be responsible for the delivery of client services provided by the operations staff. With her advanced knowledge of the medical field, dedication, and leadership skills she will lead a successful team with STAT MedCare in providing exceptional client experiences.
Amber holds a Bachelors of Science in Business Administration from University of Phoenix. She currently resides in Colorado with her husband, two sons, and daughter. She enjoys spending time with her family and is active in her children’s sports and activities.
Bekah Jacobson, Operations & HR Assistant
Bekah came to STAT in September 2016, with over 20 plus years of experience in the healthcare industry. Bekah assists the Executive Director of Operations with the daily operations of STAT. Bekah also works with the Auditing Team to uphold and maintain STAT standards and ensure client satisfaction. Assist and coordinate all new hires, and the development of training processes for the staff.
Bekah’s position is essential to success of STAT and our clients. With Bekah’s customer service skills and positive attitude, she has easily developed a trusting rapport with STAT clients.
Bekah is a mother of 3, and grandmother of 4! She enjoys a simple life in the Tennessee countryside with family and 4 dogs.
Melissa Astrum, Accounting Specialist
Melissa joined STAT Med Care Solutions in 2018. Melissa brings over 10 years of experience in the healthcare industry. Melissa oversees all STAT’s client invoicing, the company payroll, and Accounts Receivables.
Melissa has an Associate Degree in accounting, from Tidewater Community College, and an Associate Degree in Medical Administration, from Heald Business College. Melissa’s knowledge and experience in accounting will prove key to the ongoing success of STAT.
Melissa lives in Virginia with her husband and two sons. She enjoys spending time with her family and traveling.
Medical Staff Services Department
Melissa Ragsdale, Account Manager
Melissa joined STAT MedCare in 2018. She brings over 15 years of experience in the Credentialing and Provider Enrollment field. She has worked on the payer side, hospital side and physician side to gain the experience needed to become an expert in her field. Melissa dedicated person and gives her all to make sure that all providers are readily able to care for their patients without a loss in revenue or an increased out of pocket expense for their patients.
Melissa holds the CPCS certification through NAMSS. She became nationally certified in Credentialing in 2011.
She resides in Spring Hill, TN with her husband. She enjoys spending time with her children and grandchildren.
Seda Gerstl, Account Manager
Seda joins STAT MedCare with seven years’ experience in the Medical field. Though Seda started out at the front desk at a medical practice, it didn’t take long before she expanded her knowledge in the world of credentialing and was promoted to managing over 200 physicians.
Seda’s credentialing experience covers multiple specialties, including Orthopedics, Neurology, Gastroenterology, Physical Medicine, in the medical and surgical facilities, hospitals and telemedicine areas of provider enrollment. With this knowledge, management experience, and the passion to give her clients the best experience possible, it was an easy decision for Seda to be an Account Manager with STAT.
She has been married for 18 years and although she doesn’t have children of her own she loves spending time with her Grandchildren and her Niece & Nephew. She is proud owner of 3 English Bull Terriers, one of which she shows at dog shows.
Angela Prater, Provider Enrollment Specialist II
Angela Angela joined STAT Med Care Solutions in 2018 with 12 years of experience in credentialing and provider enrollment. Prior to joining STAT, Angela worked as the Team Lead for the credentialing department of a nationwide hospitalist group, in which she was responsible for the initial credentialing and recredentialing of physician and allied health practitioners in various hospital facilities for medical staff privileges.
Her experience ranges across medical credentialing processes, policies and procedures, including delegated, physician, hospitalist, allied health and locum tenens credentialing as well as Medicare Enrollment applications, NCQA, URAC, and CMS guidelines. In addition to her knowledge of medical staff credentialing, privileging procedures and standards, she also has knowledge of State Medical License and DEA applications, as well as primary source verification.
Angela currently lives in Woodbury, TN with her significant other and two teenaged children. Angela enjoys reading, cooking, sewing, anything outdoors such as gardening, horseback riding and 4-wheelers.
Cheryl Reddick, Provider Enrollment Specialist III
Cheryl has over 29 years of experience in the healthcare industry; including credentialing, provider enrollment, billing, collections, and healthcare service practice management. Cheryl has extensive knowledge and experience in the preparation and processing of provider applications for participation in Medicare, Medicaid, Tricare, and other third party payors.
Jamie Terrero, Team Lead & Provider Enrollment Specialist III
Jamie joined STAT Med Care Solutions, LLC in September of 2016 and has over ten years of credentialing experience ranging from Provider Enrollment, Primary Source Verification, and Managed Care Credentialing for a variety of specialties including behavioral health and substance abuse providers. She has experience preparing applications for Medicare, Medicaid and a variety of commercial and community health care companies. Jamie has an extensive customer serviced based background, so she will not only meet your needs for credentialing in a timely and efficient manner, but she will also be a pleasure to work with and goes above and beyond to maintain client satisfaction at all times. Jamie was recently promoted to Team Lead/Account Manager in September 2017.
Jeanette Bailey, Provider Enrollment Specialist III
Jeanette came to STAT MedCare in 2017. She has several years of experience in provider enrollment, insurance credentialing, as well as medical staff privileging. Jeanette got her start in credentialing and provider enrollment in Grand Rapids, Michigan, and further her knowledge with provider enrollment in her home state of Ohio.Jeanette holds an Associates of Science degree in Paralegal Studies, and a Bachelors of Arts degree in Business Administration.
Jennifer Mikel, Provider Enrollment Specialist III
Jennifer joined STAT MedCare Solutions in 2013 and has over 12 years of experience in the healthcare industry, including provider enrollment, aging & denial management, primary source verification, contract negotiations, provider relations, and medical office management. Jennifer was recently promoted to Director of Client Services.
Prior to joining STAT MedCare, Jennifer was the Office Manager and Credentialing Coordinator for a physician recruitment firm specializing in government contracts.
Jennifer has extensive experience and knowledge in initial credentialing, re credentialing, provider enrollment and hospital privileging, as well as state licensing applications. Jennifer is very organized, detail-oriented and a great communicator with a strong work ethic. Jennifer is also a notary public.
Joanne Shannon, Provider Enrollment Specialist III
Joanne joined STAT in 2018 with over 20 years of experience in the medical and dental healthcare industry. These included all aspects of provider credentialing and enrollment, primary source verification, claims billing and appeals. Prior to joining STAT, she was the Credentialing Manager for a major billing company encompassing all areas of provider enrollment for both group and individual providers. These included contracting with commercial, government and state insurances, CAQH completion and maintenance, contract updates, license and DEA renewal.
Joanne has taken several courses on Medicare initial application process as well as re-validation. She also has extensive knowledge of PECOS and NPI Registry. Joanne is very customer focused and has a great work ethic.
In Joanne’s spare time she enjoys spending time with her two children. She also enjoys bead working as well as create and design her own jewelry.
Judy Booker, MBA, Provider Enrollment Specialist III
Judy joined STAT Med Care Solutions, LLC in 2011 and comes to STAT with over 15 years of experience working as a healthcare professional; specifically, in nursing, medical assisting, credentialing, provider enrollment, provider relations, provider services, medical scheduling, and medical office management. Judy has extensive knowledge and experience in the preparation and processing of provider enrollment applications for participation in Medicare, Medicaid, Tricare, as well as all commercial plans.
Julie Thomas, Provider Enrollment Specialist III
Julie joined STAT Med Care Solutions, LLC in 2016 and comes to STAT with over 18 years of experience working as a healthcare professional; which includes credentialing, recredentialing, provider enrollment, pre-authorizations, denial management, provider relations, and medical office management. Julie has extensive knowledge and experience in the preparation and processing of provider applications for participation in Medicare, Medicaid, Tricare, and other third party payors.
Kamisa Lindsey, Provider Enrollment III & Audit Specialist
Kamisa joined STAT MedCare in 2014 and has 16 years of experience in the healthcare industry; including billing, provider enrollment, contract rate negotiation’s and Managed Care. Kamisa also assists in the auditing of specialists. Prior to joining STAT, Kamisa was the Claims Resolution Team Lead for a large healthcare organization, where she was responsible for reviewing and working the workflow dashboards and AR aging reports. Prior to that, Kamisa was the Provider Enrollment Manager where she was responsible for enrolling physician groups and individuals’ practices with commercial and governmental payers. She also assisted physicians with applying and amending their DEA, Medical License and IRS Documents.
Kamisa is highly organized and detailed oriented. She has been married for 18 years and is the mother of one child. She loves reading, playing tennis, and spending time with family.
Lisa Rolon-Mandala, Medical Staff Specialist III
Lisa joined STAT MedCare Solutions, LLC in April of 2018 and has over 12 years of credentialing experience including Provider Enrollment, Primary Source Verification and Managed Care Credentialing for a variety of specialties including behavioral health and substance abuse providers. She has experience preparing applications for Medicare, Medicaid and a variety of commercial and community health care companies. She also has an extensive customer serviced based background so not only will she meet your needs for credentialing in a timely and efficient manner, she will always be a pleasure to work with and goes above and beyond to maintain client satisfaction at all times.
Lisa has a medical billing & coding certification from Dutchess Community College, though she never pursued a career in medical billing and coding, she found her niche within the credentialing community. Lisa enjoys working with people and utilizing her customer service skills. She is a newlywed, has two grown children and 1 grandchild. In her spare time she loves spending time with her new blended family, cooking and baking. She is currently based out of NE Pennsylvania.
Michelle Alexander, Provider Enrollment Specialist III
Michelle Alexander is a certified medical staff professional with STAT MedCare. She began her career in healthcare by working in the Medical Staff Office of a small hospital in Conroe, TX. Since that time, she has logged over six years of experience in various areas of credentialing (operations, managed care enrollment & network maintenance, insurance verification & referrals, primary source verifications, medical state licensing, medical executive assistance) In addition to her knowledge and experience in the preparation and processing of all commercial and Government managed care application, Michelle also has an outstanding background in provider network management, facility (hospital) medical staff privileging appointment and reappointment applications, State and Federal licensing applications, and renewals, as well as medical malpractice application/processing and claims history. Michelle possesses wonderful organizational skills, is extremely proficient, has a great work ethic, is very detail-oriented, and is an excellent communicator.
Nekeisha Turner, Provider Enrollment Specialist III
Nekeisha joined STAT MedCare in 2017 and has over 8 years experience in the healthcare industry; including provider enrollment, credentialing, claims/billing, home health/hospice intake, insurance verifications, authorizations and primary source verifications. Prior to coming on board with STAT MedCare, she was the Intake/Authorizations Manager for a major home health/hospice organization. She has extensive experience in initial credentialing, re-credentialing, provider/group enrollment, and obtaining licensure for both providers and a group. Nekeisha is a very thorough and detail individual who loves structure. Her heart’s goal is to serve people in any capacity that she can.
Nekeisha is married with 3 beautiful children. In her leisure time she enjoys reading books and watching action movies.
Nicole Hayes, Provider Enrollment Specialist III
Nicole joined STAT MedCare Solutions in 2018 with 10 years of experience in the healthcare industry. Nicole has an extensive knowledge in payor/provider enrollment, and rate negotiations for both providers and practices.
Nicole’s additional skills include, IT Systems Technician, technical support and remote computer support.
Nicole also has She lives near New Orleans, LA and enjoy spending time with her husband and 3 daughters.
Patty Govednik, CPMSM, Provider Enrollment Specialist III
Patty joined STAT MedCare Solutions in 2010 and has over 24 years of professional credentialing and managed care contracting experience. Prior to joining STAT MedCare, Patty was the Director of Credentialing and Licensing for a national full-service teleradiology provider. In that position, Patty oversaw the physician credentialing, managed care contracting and provider enrollment process. Prior to that, Patty was the Credentialing Services Manager and HIPAA Privacy Official for one of the country’s largest provider of diagnostic imaging services, overseeing the physician credentials verification and Medicare/Medicaid enrollment departments. Patty has extensive knowledge of JCAHO and NCQA standards, and CMS regulations. Patty has a BS degree from the University of Utah and has been a Certified Professional Medical Services Manager (CPMSM) since June 2008. She has been a member of the National Association of Medical Staff Services (NAMSS) since 2005 and the California Association of Medical Staff Services (CAMSS) since 2004.
Regina Pascal, Provider Enrollment Specialist III
Regina joins STAT MedCare in 2018 and bring over 16 years of provider credentialing and enrollment in the healthcare industry. Regina has worked in the medical practice and large ambulatory care environment. Regina has an extreme passion for helping others and has received many honors for customer service excellence, along with receiving the “above and beyond” award for one of the leading hospitals in Florida.
As a Provider Credentialing and Enrollment Specialist Regina will work in all phases of provider enrollment and will provide the highest level of customer service to our clients.
With her extensive knowledge in managed care, dedication to customer service, she will be a wonderful part of the STAT team.
Regina enjoys spending time with her family, husband, twin daughters and dog Cooper in sunny Florida. She enjoys gardening and landscaping.
Sharon Jordan, Provider Enrollment Specialist I
Sharon joined the STAT team in October 2016. Sharon is a healthcare professional with several years of experience in provider enrollment and credentialing. Being a firm believer that one never too old to stop learning; Sharon continues to further her knowledge, and is current enrolled in evening classes. Sharon has one grown daughter who is a travel nurse, married and lives in Washington state with her husband. Sharon is anxiously awaiting the birth of her first grandchild.Sharon enjoys cooking, gardening, a love of music, and spending time with her pets.
Sonja Deckelman-Klinke, Provider Enrollment Specialist III
Sonja began her career in 1991 in the Medical Staff Office at University Hospital in Augusta, GA. She has 26 years of experience as a Medical Staff Services Professional and has obtained her national certifications as a Certified Provider Credentialing Specialist and Certified Professional in Medical Services Management. She has served on the Board of the Georgia Association of Medical Staff Services, as the Education Chair, Treasurer, President-elect/Program Chair and as the President. Over the past 17 years Sonja has held positions managing Medical Staff Services offices and was responsible for all functions and processes. She has extensive knowledge in credentialing, re-credentialing, privileging processes, continuous monitoring of expirables and policy writing.
Sonja has been married to Manfred Klinke since 1987, they have one son age 25. Sonja enjoys spending time with family, taking care of her pets and traveling when time allows.